Cooleaf For Customer Service
Feel like the department dedicated to keeping your clients happy is getting overlooked? Cooleaf will help you make the effort to keep your customer service team motivated and inspired.
Rewards For Employees to Motivate
Customer service teams exist to keep your clients happy. But who’s keeping your customer service teams happy? At Cooleaf, we’ve got the tools you need to reward the people who keep your clients coming back for more by incentivizing them to improve retention rates, upsells, and more.
Growing New Product or
Trying to get your team to encourage customers to adopt a new product or service? Start by identifying key activities that your CS team can encourage and use Cooleaf to reward and recognize reps. for growing account adoption and utilization.
First Call Resolution
Most customer service reps wait for a request to come, but we know the value of a more proactive approach. Reward your team for maintaining a positive relationship with your clients before there’s a problem, but also for settling requests in a quick, positive way.
Customer service has one of the highest employee turnover rates in the country. Increasing customer retention by 5% can increase profits from 25-95% so don't overlook the people that are working to save you money and keep your customers happy. With Cooleaf, you can recognize the behaviors that result in higher retention rates and reward your team accordingly.
Upselling & Cross-selling
Your customer service reps. may understand your client's needs better than the sales team. What if you could motivate your team to increase revenue growth through simple upsells and creating referrals? With Cooleaf, you can incentivize upsell and cross-sell activity, create team competitions, and recognize employee ‘wins’.
See how Cooleaf can help unleash your team’s potential.
Sign up for a demo today.