Reward the team behind your customer retention.
Customer service teams exist to keep your clients happy. But who’s keeping your customer service teams happy? At Cooleaf, we’ve got the tools you need to reward the people who keep your clients coming back for more by incentivizing them to improve retention rates, upsells, and more.
Trying to get your team to encourage customers to adopt a new service or idea? Incentivize, reward, and recognize the CSMs who are successful at increasing user adoption and maintaining healthy accounts.
First Call Resolution
Most customer service reps wait for a request to come, but we know the value of a more proactive approach. Reward your team for maintaining a positive relationship with your clients before there’s a problem, but also for settling requests in a quick, positive way.
Customer service has one of the highest employee turnover rates in the country. Increasing customer retention by 5% can increase profits from 25-95% so don't overlook the people that are working to save you money and keep your customers happy. With us, you can recognize the behaviors that result in higher retention rates and reward your team accordingly.
Sometimes your customer service reps have a stronger relationship with your clients than your sales team does. Why not motivate them to increase your revenue growth with upsells? Automatically recognize your team for cross-sells, client saves, and more, simply and easily with Cooleaf.
See how Cooleaf can help unleash your team’s potential.
Sign up for a demo today.