Cooleaf's award-winning engagement platform gives your people the ability to be seen, heard, and valued at work.

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Product Specialist
ATLANTA, GA OR REMOTE / FULL-TIME

Cooleaf helps our customers create extraordinary employee and customer experiences. Through a combination of an award-winning SaaS platform and top-tier Customer Success, we empower midsize to enterprise business customers to:

1) Listen and capture customer and employee sentiment
2) Take direct action to improve through engagement programs that blend recognition, performance incentives, and virtual experiences
3) Analyze, measure and iterate engagement efforts through a powerful set of analytics/insights.

We're backed by a roster of strategic investors including 500 Startups.

As Cooleaf’s new Product Specialist, you’ll serve as the key conduit between our Customer Success and Engineering teams. For this role, you should have a healthy obsession with constantly improving the value our customers receive from working with us. You will be the champion for our customers and ensure our Engineering team is constantly aware of and prioritizing features to make the Cooleaf platform more mission-critical for our customers.

You should have a strong technical and/or analytical experience and want more exposure to the business and customers (while continuing to further your core technical and analytical skills).

WHAT YOU’LL DO

- Serve as the internal and customer-facing key subject matter expert on the Cooleaf technology platform
- Identify, define, and document status of all product feedback directly from customers and Customer Success Managers on the technical functionality and capabilities of the Cooleaf technology platform
- Help to train and familiarize customers on our platform during implementation and customer on-boarding
- Conduct user testing and document associated feedback on existing and new product functionality
- Assist (and quickly become comfortable leading) customer training and Q&A sessions related to existing and new product capabilities
- Handle ad hoc data reporting and analyses; Surface and champion new analyses/reporting needs and ensure their prioritization and completion by the Engineering team
- Develop requirements for external system integrations by type, and set processes for managing integrations until standardized or automated

REQUIREMENTS

- 1-3 years of experience in a technical and/or problem solving role (including but not limited to QA engineering, technical implementation or technical support role)
- Strongly prefer that you live in the Eastern Time Zone (we have calls with our team in Eastern Europe often so these tend to be early in the AM)
- Working knowledge and interest in SQL and data analytics-Working knowledge and experience with B2B SaaS products
- Self-starter with a great attitude and high degree of empathy
- Fantastic written and verbal communication skills
- Interest in working directly with customers while continuing to hone analytical and quantitative skills
- Great attention to detail (Please demonstrate this attention to detail by using the phrase "Cooleaf PS" in your submission to us)
- Excited about joining a small but growing team that’s making a difference for companies and employees
- Four year university/college degree required

ABOUT COOLEAF

We are a 500 Startups and strategic investor-backed startup that applies a framework of "listen, engage, and measure" to help our customers achieve results like reduced employee turnover, improved sales & support metrics, and superior employee satisfaction. We work with SMB to enterprise Fortune 500 customers like Synovus Bank, Signant Health, Rubicon Global, Freshly, Auburn University, and many others.

We have won numerous honors and awards including ‘Atlanta’s hottest startup’, ‘Best B2B enterprise mobile application’ and more. We’ve also been featured on NPR, TechCrunch, Atlanta Business Chronicle, WSJ, AJC, and more.

While we have team members around the globe, our headquarters is located in the bustling Atlanta Tech Village (ATV) with benefits that include free coffee, (tons of) snacks, ping pong tables, arcade games, lunch (Fridays), Coke Freestyle, and (free!) beer. You’ll be surrounded by amazing people achieving the seemingly impossible.

EQUAL OPPORTUNITIES

Cooleaf is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.Cooleaf is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.

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Business Development Representative
ATLANTA, GA OR REMOTE / FULL-TIME

The Cooleaf Business Development Representative (BDR) will have responsibility for building a healthy sales pipeline of net new sales opportunities. Working with the leadership team, Cooleaf’s BDR will proactively reach out to targeted prospects to engage them in an initial conversation about their requirements around recognition, engagement, and culture in a world of increasingly remote teams.

As opportunities are identified and pass initial qualification by the BDR, they will then be passed to the Sales Team for further qualification before acceptance as a Sales Qualified Lead. Over time it is expected that the BDR will grow with the role, expanding responsibilities to include taking smaller sales opportunities from initial conversation to sales close.

KEY RESPONSIBILITIES

- Meet and exceed monthly targets for calls made, and initial discovery calls completed.
- Work with Cooleaf leadership to develop a plan to target the best personas and industries dependent on the current Cooleaf marketing and sales strategies.
- Develop an excellent understanding of the Cooleaf platform with a focus on strategic differentiation to be able to share a compelling story.
- Identify key executives, engage them in strategic conversations and qualify potential sales opportunities.
- Continually assess and incorporate new prospecting, cold calling and email strategies into Cooleaf BDR campaigns.
- Develop a working knowledge of top Cooleaf competitors and alternatives in the marketplace.
- Daily use of software: document all accounts and customers with contact information and demographics, add all potential sales into opportunities. ---Always ensure an accurate running total of completed initial Discovery calls.
- Professional sales growth: Actively participate in the quarterly and weekly meetings, be an expert on all BDR related goals, objectives and strategies.

TO SUCCEED IN THIS ROLE

This is a quota carrying position. We will need you to achieve 30 qualified Discovery Meetings per month based on your outreach efforts to prospects. We will provide you with 60 days to ramp (no quota). We will revisit the goal regularly to make sure it is fair.

REQUIRED SKILLS / COMPETENCIES

- 3-10 years of sales/business development experience.
- Proactive approach to sales opportunity development. Consistent approach day in and day out (pleasantly persistent).
- Excellent team player.
- Sales skills: excellent email writing and verbal telephony skills, prospecting, qualification, verbal presentation, and closing skills required.
- Experience working with a variety of CRM and Sales Campaign tools. Comfortable working with Copper CRM and Sales Campaign tool PersistIQ
- Extensive experience working with LinkedIn and LinkedIn Sales Navigator to identify key sales leads.
- Demonstrated history of taking sales opportunities from initial conversation to close.
- BDR team leadership experience would be an asset.
- Meet or exceed revenue and/or activity quota through a Challenger Sales approach.
- High energy, self-motivated and persistent.
- Goal oriented.
- Superior attention to detail (Please demonstrate this attention to detail by using the phrase ‘Cooleaf BDR' in your submission to us)
- Excellent and persuasive oral and written communication skills required.

ABOUT COOLEAF

We are a 500 Startups and strategic investor-backed startup that applies a framework of "listen, engage, and measure" to help our customers achieve results like reduced employee turnover, improved sales & support metrics, and superior employee satisfaction. We work with SMB to enterprise Fortune 500 customers like Synovus Bank, Signant Health, Rubicon Global, Freshly, Auburn University, and many others.

We have won numerous honors and awards including ‘Atlanta’s hottest startup’, ‘Best B2B enterprise mobile application’ and more. We’ve also been featured on NPR, TechCrunch, Atlanta Business Chronicle, WSJ, AJC, and more.While we have team members around the globe, our headquarters is located in the bustling Atlanta Tech Village (ATV) with benefits that include free coffee, (tons of) snacks, ping pong tables, arcade games, lunch (Fridays), Coke Freestyle, and (free!) beer. You’ll be surrounded by amazing people achieving the seemingly impossible.

EQUAL OPPORTUNITIES

Cooleaf is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.Cooleaf is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.

APPLY FOR THIS JOB