Customer-focused teams are responsible for more than just fielding complaints. Strong growth channels reside in customer teams. Empower these teams to reach growth targets with challenges, performance incentives, and recognition tools.
In a function where minutes matter, rewarding your team in real-time has an outsized impact on results. Small incentives, given when achievements are reached, drive desired behaviors. Integrate Cooleaf with platforms like Zendesk and Freshdesk to automate incentives and recognition, allowing managers to get out of the weeds. Read how Freshly's global customer support team used the power of incentives to reduce critical customer response times.
Creating strong, incentivized, engaged customer teams helps them feel appreciated, which extends to they way they treat customers. With clear, tangible goals from leadership plus real-time recognition of achievement, customer service and support teams see the impact they have on customer delight.
People don’t leave bad companies, they leave bad teams. This is even more pronounced for remote teams, where many have lost the ability to do peer-to-peer learning and on-demand coaching. Cooleaf empowers managers to lead with purpose, and execute the team-building activities that they may be struggling to create, giving their people the motivation to achieve and feel seen and valued for their efforts.