Keep your front-line focused and motivated 

Arguably the most important squad, customer service and support teams keep your customers loyal for the long-term. Give them the boost they need with performance incentives that drive results.

Provide an award-winning customer experience

Growth, upsells, renewals, and retention

Customer-focused teams are responsible for more than just fielding complaints. Strong growth channels reside in customer teams. Empower these teams to reach growth targets with challenges, performance incentives, and recognition tools.

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Recognize and reward your customer service representives with Cooleaf

Focus on actions that drive results

In a function where minutes matter, rewarding your team in real-time has an outsized impact on results. Small incentives, given when achievements are reached, drive desired behaviors. Integrate Cooleaf with platforms like Zendesk and Freshdesk to automate incentives and recognition, allowing managers to get out of the weeds. Read how Freshly's global customer support team used the power of incentives to reduce critical customer response times.

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Motivate your customer support team and drive performance

Decrease resolution times and delight more customers

Creating strong, incentivized, engaged customer teams helps them feel appreciated, which extends to they way they treat customers. With clear, tangible goals from leadership plus real-time recognition of achievement, customer service and support teams see the impact they have on customer delight.

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Drive customer appreciation with an engaged and motivated support team

Minimize employee turnover

People don’t leave bad companies, they leave bad teams. This is even more pronounced for remote teams, where many have lost the ability to do peer-to-peer learning and on-demand coaching. Cooleaf empowers managers to lead with purpose, and execute the team-building activities that they may be struggling to create,  giving their people the motivation to achieve and feel seen and valued for their efforts.

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Best employee incentive programs for customer support teams

To become "customer-first," you must become "employee-first"

Cooleaf is a top-reviewed software platform loved by brands nationwideCooleaf is a top-reviewed software platform loved by brands nationwideCooleaf is a top-reviewed software platform loved by brands nationwideCooleaf is a top-reviewed software platform loved by brands nationwideCooleaf is a top-reviewed software platform loved by brands nationwide

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