Create a community of brand advocates as you engage your existing and new customers with pulse check-ins, incentivized activities, and early access to new products. It's time to modernize the customer loyalty program and go beyond rewards punch card.
Building customer loyalty starts with meeting your customers where they are with real time pulse check-ins and personalized communication from your Customer Support.
Our modern customer loyalty program cultivates and engages your fanbase and intuitively pushes out CSAT and NPS surveys as customers navigate their customer journey through your product. Listen to valuable feedback and gage how customers feel and think about your product or their customer experience.
And perfect your CSAT cadence while growing your yield with customer incentives and a tailored rewards program. Increase your CSAT and NPS scores by bolstering your Customer Support teams with recognition and incentivized benchmarks for success.
Go beyond just surveying for customer feedback and data. Deepen your customer relationships and increase customer retention with a modern rewards program personalized to your fanbase.
Gamify customer incentives and motivate customers with online challenges to contribute online reviews, share on social media or send referrals. And tailor your customer experience with personalized onboarding or incentivized adoption. Through Cooleaf's fun and easy mobile app, customers can earn reward points on activities and redeem perks like Starbucks or Apple gift cards or access to a swag shop.
It's time to bring a modern approach to engagement, and Cooleaf's expert guidance helps drive growth while increasing your customer retention rate.
Go beyond measurement with your customer data. Create an authentic, emotional connection with your customers as you build a customer community, track metrics, and show that their voices are making an impact.
Cultivating a community for new and existing customers goes beyond a marketing strategy— it's a way for you to build a loyal customer base while iterating on valuable feedback and honing in on friction in the customer experience.
Reward or target specific super user groups to try out new features or gain access pre-launch and deepen the connection to your product and to other community members.
"We needed to recognize our CX team’s efforts in more real-time to maximize the positive impact on engagement and key metrics. Cooleaf’s solution gave us the perfect platform to modernize our process and foster a culture of positivity."