Frequently Asked Questions

Questions? We’re here to help! Browse a few of our frequently asked questions below, or head to our Support Center for help using the platform.

What is Cooleaf?
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Cooleaf is an engagement platform designed to help your team meet its full potential. Using a targeted combination of behavior-driven incentives, spot recognition, and team-building challenges, Cooleaf drives your efforts to achieve winning business results and create a fulfilling work culture.

What can I do with Cooleaf?
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Create automatically-awarded incentives that are given when milestones are hit. Integrate Cooleaf with SaaS tools used for sales, customer support, and communication, like Slack, Salesforce, Zendesk, Litmos, and more.
Boost sentiment, performance, and engagement on your team with immersive activities like health and wellness challenges, corporate giving campaigns, social events, and more.
Keep a pulse on feedback with short, frequent touch points through pulse surveying.
Track employee engagement over time with powerful reports and analytics.
Encourage your team to take positive actions that align with company goals and values.
Celebrate team achievements such as hitting targets, winning deals, or closing cases by awarding points that can be redeemed for virtual and physical rewards.

What does Cooleaf integrate with?
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Cooleaf seamlessly integrates with all of your favorite communication and business tools, including Slack, Microsoft Teams, Zendesk, Salesforce, and more. We also support single sign-on (SSO) for automated company login through Okta and Microsoft Azure. Learn more about the platform here.

Why are employee recognition programs important?
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There’s a reason that your team needs more than just a pat on the back at the end of the day for a job well done, and that reason is simple: There’s a difference between recognition and reward.

While recognition alone is great for confidence — it’s intangible. It’s hard to quantify, and that makes it hard to work toward.

That’s why pairing recognition and rewards is much better; together they create a benefit that employees can touch, feel, hold, and experience. It’s easy to quantify them, making it easy to work toward them. Simple, direct recognition will always be important and valuable, and when people do not receive recognition for their work and achievements, they report lower engagement with their team and company.

However, the most powerful combination to motivating and engaging your people is to combine recognition with small incentives. Recognition that is paired with a reward has inherent value, can be assigned to specific behaviors and goals, and the effectiveness can be tracked.

What are the benefits of employee recognition programs?
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Learning + Development
When it comes to employee investment, the first order of business is to find a way to maximize learning and talent development initiatives to best support your business goals. After all, it costs significantly more to hire a new employee than it does invest in one you currently have, and want to keep.

With an effective employee recognition program, you can strengthen your learning and development strategy through events and challenges, tying together personal and professional development into one reward track. By communicating, tracking, and incentivizing your learning and training opportunities, you speak to the employee desire to grow and develop in the workplace.

Growth + Revenue
At the end of the day, employee recognition programs are only successful when they generate revenue growth. Period. That’s why the way a program approaches revenue growth is critical to generating more creative lead generation, improving outbound sales volumes, and driving top-line growth.

In high-stakes environments, the desire to compete is powerful, but it’s important that the rewards build overall community strength rather than individual all-stars. With holistic integration toward specific metrics, such as lead generation, companies can create the “good kind” of peer pressure to challenge and reward their teams.

Health + Wellness
Here’s the truth: Your employees are more engaged and productive when they’re healthier. That’s why a modern, easily accessible approach to health and wellness is important. With new technology, employee recognition programs that share aspirations, activities, and progress across a team, department, or community help drive healthy engagement and reinforce community values exponentially. Everything from step challenges to health training can be great incentives for maximizing your wellness ROI and ensuring that your wellness program is working across your organization. 

Who benefits from employee recognition programs?
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Everyone benefits from recognition programs. Achieving your goal of a highly-engaged team can only happen when you take into account the entire employee experience, from individual needs to professional contributions. Fostering a culture of recognition keeps people motivated and progressing toward goals. 

What are some best practices for developing employee recognition programs? 
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Rewards and incentives can come in many packages, but what’s essential is that they all serve a purpose. When each reward is tied to a goal, your team not only benefits, but so do you. Here are important things to consider:

Have an ROI plan for your rewards program
Progress that can’t be quantified isn't progressed at all. To really implement change, you need an employee recognition program that can provide powerful data insight to understand how your initiatives are resonating with your team members and across organizations.

With Cooleaf's data insights and analytics, we can help you make better decisions so you can invest your time and money on effective initiatives and programs. 

Enable peer-to-peer and manager-to-person recognition. 
With Cooleaf, you can manage all channels of accolade giving, and track your entire team as they reward participation and success. In the end you’ll also be able to see who’s recognizing their team members most frequently, which rewards have the biggest impact within certain job functions, and build a more proactive recognition effort.

Recognizing different individuals differently.
Recognizing and rewarding people as unique individuals goes a long way to building trust and  loyalty, and driving motivation. But not everyone values the same type of accolade. Use our Recognition Language Quiz to determine the types of recognition your people find most valuable. 

Creating a feeling of connection and community drives engagement.
A feeling of connection is rising as one of the most important things your people need to feel happy at work (feeling seen, heard, and valued are among the most important, too). With Cooleaf, your employees can create and join events to participate in rewards, and they stay connected to the work tribe from virtually anywhere in a single, streamlined platform.

Make recognition fast, easy, and enjoyable.
A high level of team engagement  isn’t just a good idea, it’s a must-have for the most successful businesses these days. To do that, you need to strategically apply the appropriate tactics and programs for encouraging engagement. At Cooleaf, our platform is easy-to-use and applicable to different integrations to make a seamless experience for both the leadership and employees.