With Cooleaf, you can actually measure the results of your investment in stakeholder engagement, and see how happier, deeply engaged employees and more satisfied customers benefit the bottom line. Establish your baseline, then watch the impact experience management has on key performance metrics.
Measure results company-wide, across teams, office locations, or departments and get proactive on deepening engagement with your teams. See in real time: who needs coaching? Who is growing? Which rewards resonate the most? Giving your managers the tools to track, reward, and motivate their people results empowers them to engage more meaningfully with each person as a unique individual.
Gain more control over your pipeline by focusing on leading indicators of success, which are behaviors that pave the way to an end result. Cooleaf helps you define leading behaviors for your team, and then we design a micro-incentive strategy around them to reward and recognize employee accomplishments consistently, and as they happen - not months later. When people feel the impact of their work immediately, they are more likely to keep going. Track the impact of those incentives, and tailor incentives that make the most impact for each individual.
As Doug Conant, former Campbell's Soup CEO, said, "To win in the marketplace you must first win in the workplace." A positive employee experience translates to a positive customer experience.
You can also drive better results through your customer-facing teams by incentivizing them to improve retention rates, customer satisfaction, NPS, and up-sells. Check out how Freshly’s engagement strategy with Cooleaf resulted in measurable improvement in critical performance metrics across their global customer experience team.