How to Keep Remote Employees Engaged

How to Keep Remote Employees Engaged

In these uncertain times, it can be hard to see the silver lining. But there are upsides – and, if you approach it the right way, remote work can be one of them.

Working from home?

You’re not alone. 

Over the past year, many companies have packed up their laptops and monitors to face an indeterminate period of remote work. Some have decided that this new-normal is the way forward for their business.

For many organizations and individuals, this shift delivers a major operational and cultural challenge.

Change is never easy – especially when it happens almost overnight and when it is outside of your control. The good news is, that there’s never been a better time to embrace remote work.

Over the past decade, the number of U.S. employees working remotely has increased dramatically. According to Gallup, 43% of US Employees currently work remotely some or all of the time.

While remote working is not without its challenges, there are benefits, too – including increased productivity and happier employees.

At Cooleaf, we’re lucky enough to operate on a “remote-flexible” basis. For us, the new normal doesn’t seem quite so different. With so many companies now forced to transition to remote work, we thought we’d share our best tips on how remote work can work. We hope it helps!

Here are five ways to keep employees engaged and inspired, no matter where they’re working.

Communication is key

For many employees, the biggest challenge in transitioning to remote work is the uncertainty on when and how to communicate with their managers and peers.

Remote employees can’t simply walk over to someone’s desk to ask them a question, or schedule an in-person meeting to raise a concern. Leaders must determine the correct communication channels for different types of requests, and be consistent in using these channels.

It may be that one form of communication isn’t enough. Email works best for detailed questions, but you can’t always expect an immediate response. Slack is great for quick answers, but it can also become distracting when overused. And of course, any form of written communication can suffer when we forget to carefully check our tone.

What works best for us is using a combination of communication tools. We use Zoom for weekly team huddles, Hangouts Chat for quick questions, and Cooleaf for sharing team wins and recognizing our people.

It may take some time to find the right combination of communication tools for your team. The important thing is to make sure that these communication channels exist and that employees know how and when to use them. Now, more than ever, transparency and openness is essential for success.

Establish regular check-ins

Being separated from the team can make remote employees unsure of whether their contributions are making an impact. Frequent feedback is necessary to help employees thrive.

At Cooleaf, managers are encouraged to schedule regular check-ins with their direct reports. A phone call works, but a video call is preferred. Video allows you to pick up on non-verbal cues, which can increase trust and rapport. There are a ton of ways to make face-time happen, including Zoom, Hangouts Meet, or Microsoft Teams.

A virtual one-on-one should be conducted just like an in-person one-on-one. Eliminate outside distractions, and switch your phone to Airplane mode so that you will not be tempted to read a text or respond to email that might pop up on your screen. Use this time to reinforce key ideas, so that each team member will know whether they’re on the right track.

Make wellness a priority

Working from home can provide a great opportunity to get more exercise and eat healthier. Instead of eating out, we can make nutritional meals at home. And time spent commuting can be replaced with yoga or a walk outside. 

Step challenges are a powerful way to encourage employees to get off the couch and get moving. The Cooleaf platform syncs with users’ fitness devices, allowing employees to earn points each day that they meet their step goal. In addition, all steps are tracked on a daily leaderboard, which can inspire a friendly sense of competition, and (on occasion) even some playful trash-talking.

Cooleaf’s engagement platform offers a full library of health and wellness challenges designed to encourage nutritional eating, regular exercise, mental wellness & self-care, and more. Virtual challenges can be done from anywhere, making them ideal for remote employees.

At Cooleaf, we love knowing that we can help inspire employees to do what’s right for them, and that it’s helping to make teams stronger as a whole.

Cooleaf meditation challenge

Build an active community

When employees aren’t physically working in the same location, it’s important to find creative ways to reinforce a sense of community. Challenge your team to a board game right from your browser using Board Game Arena, or try hosting a virtual happy hour via Zoom.

Sharing photos and funny stories can also help employees feel connected. At Cooleaf, we asked our team to use the platform to post photos of their home workspace. It was a great opportunity to do something fun during an otherwise gloomy week – and we were able to meet some new furry team members, too!

Check out our list of activities designed to keep engagement strong while employees are working remotely.

Keep remote employees engaged with fun challenges

Recognize great work

With less face-to-face contact, remote employees can struggle to feel like their work is being noticed and appreciated. We believe that employee recognition is always important – but when employees are working from home, it’s even more essential. Employees may be dealing with unforeseen challenges such as managing childcare, taking care of elderly relatives, and more. On top of that, many employees are learning to manage new distractions related to working from home.

During these challenging times, meeting deadlines and delivering excellent customer service can be even more difficult. When managers take the opportunity to thank employees for their hard work, it reinforces the idea that a unified team can conquer anything.

Unlike an email or a Slack message, Cooleaf recognitions are visible to the entire team. Cooleaf’s social recognition feed keeps appreciation front and center, allowing employees to see and engage with other team member recognitions in real-time.

In addition to feeling appreciated, employees also earn points for each recognition they receive. Each recognition is added to the employee profile so they can keep track of their wins.

To be most impactful, we recommend recognizing employees at least twice per week. A timely, thoughtful recognition can energize your team and keep them on the right track.

Manager to staff recognition for customer service

In these uncertain times, it can be hard to see the silver lining. But there are upsides – and, if you approach it the right way, remote work can be one of them.

We’re going to get through this. And who knows? Remote work might just turn out to be better than you expected.

Interested in learning more about how to boost team performance and motivation for remote teams? Cooleaf can help — let's chat!

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